- Shipping & Returns
Shipping & Returns
If for any reason an item you have purchased from National Truck Supply does not meet your satisfaction, you may return that item within 15 days of the delivery date. For all returns you will need an RMA number assigned to you by our customer service department before we can accept any returned merchandise. The following conditions must be met:
- All returned goods must be in their original state in resalable condition
- Products cannot be dented, scratched or have any mounting material removed
- Shipping Fees are non-refundable
- All returns must have a valid RMA number issued by our customer service department
- Orders can be canceled only prior to shipment or the start of the manufacturing process
Upon receiving the item back into inventory, we will issue a credit back to the customer in the form of payment that the original order was received (Paypal, credit card, etc.).
If your order included "Free Shipping" you will be charged the actual shipping cost from the original order.
Returns are subject to a restocking fee.
Damaged or Defective Products
In the event your product is damaged in transit please contact us at email@example.com immediately. All damages must be reported within 24-48 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process. All warranty claims and damaged items claims need to be handled through Advantage Truck Parts. Do not contact the manufacturer of the product directly as they will not be able to assist you in receiving a new item.
If your product arrives defective please contact our customer service department at your earliest convenience. Please do not attempt to install the part as this may void the chance of the return being accepted. If you would like a replacement part to be sent right away before the original product is returned then we must temporarily charge you for the additional part. Upon receiving the original product a credit will be issued.
If you have a warranty issue please contact us for a warranty claim form. Warranties must always be submitted with a warranty claim form and an original invoice.
All warranties must be submitted to firstname.lastname@example.org .
Above all else, we desire 100% customer satisfaction so if you need any additional information regarding our shipping and return policies please visit the contact page of our website.